An Opportunity to Re-Invent

The pandemic took us by surprise. The complete shutdown was unprecedented. Hopes of an early reopening were quashed within a month. The advent of a New Normal and its nature was still unclear. So was the longevity of the crippling restrictions. How does one plan without access to any necessary variable? How does one keep what one does for a living relevant in absence of the need itself?

Well, with a firm belief in our abilities and intent, we saw an opportunity to Re-Invent. We stepped back and refocused on our core values, our people and the time relevant need of our customers. Above all, we as a team managed to stay positive. 

Our one on one employee engagement was taken to the next level, with a daily review of the employees and their family’s health. Most of our core quality related processes were taken back to the drawing board and implemented with vigor across the network. Technology platforms were reviewed and new and improved tools were implemented. Last but not the least, a well thought out and timely program to help our customers in need because of the pandemic was launched and implemented across the network which was widely appreciated.

Now, nearing the end of the lockdown restrictions and hopefully also the beginning of the new normal, our entire team is as motivated as ever and rearing to go. We have added a wider variety of industry segments as our customers who value our responsible behaviour in the times of crisis. Our core processes are fine-tuned and we have a brand new field automation tool to ensure customer delight.

Yes, it was tough! It might not be easy in the immediate future as well! It was and it is an Opportunity to Re-Invent.